EXILIOS by Edén Bernal was shortlisted for the APERTURE PARIS PHOTOBOOK AWARD

Terms of Service

Payments
You can pay with your credit card or Paypal account.
All payments are processed through Paypal or 2checkout.
Your credit card details are not revealed to us, and are never stored on our server or database.

Order confirmation
You will receive an email confirmation of your order, confirming the transaction and detailing the items ordered.

If we find that availability of any book you ordered is not as stated on our website, we will notify you shortly, and your credit card will be refunded for that portion of the order.

Delivery
You will receive a dispatch email from us when your order ships.  This will usually be within ____ working days of you placing your order.  The time taken to receive your order will vary according to the shipping method used.

As a general guide you should expect to receive your order within the following timescales after shipment has taken place, unless otherwise stated:

EU - 7-14 days
US - 7-14 days
Others - 14-21 days

Please note that overseas delivery times can vary considerably from country to country. If you do not receive your order within this time, please get in touch and we will advise.

Customs 
All international orders are clearly marked as "printed matter", and should not be liable for any customs duty, however this cannot be guaranteed.

Returns Policy
You may return goods only if they are received damaged, or if the incorrect item is delivered. Before returning an item, you must email to inform us that the goods are being returned, and obtain a return number. You will be refunded the cost of goods and the carriage once we have received the goods. 

Your information
When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to us, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This is your “Order Information”.

Your “Personal Information”, is both the Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through our site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- To provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. The personal information you provide to us may be shared with third party companies, agents, contractors, service providers or affiliated companies if this is necessary to provide you with our services or respond to your inquiries.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at enlace@hydra.lat